Shipping policy

Shipping Policy
Last updated: 01/01/2026

1. Order Processing Time

All orders are processed within 3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery

2. Shipping Rates & Delivery Estimates

Domestic Shipping (US & Canada)

General products: $50 flat rate
DOF Reality simulators: $30–$750 depending on product and destination
Carl's Place enclosures: $90 flat rate (US only)

International Shipping

General products: Rates vary by destination — $30, $150, or $300 depending on zone
DOF Reality simulators: $30–$750 depending on product and destination

International customers are responsible for all customs duties, taxes, and import fees assessed by their country. These charges are not included in our shipping rates and are collected separately by your local customs authority.

Processing Time

Orders are processed within 5 business days. Delivery times vary by carrier and destination.

For shipping questions, contact us at [your email].

3. International Shipping

We currently ship the United States and Canada.

4. Tracking

Once your order has shipped, you will receive an email with a tracking number to monitor your shipment's status.

5. Damages & Lost Packages
ElitePlay Simulators is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

6. Incorrect Address or Returns

If an incorrect address is provided, ElitePlay Simulators is not responsible for misdelivered packages.